It is very important that you feel confident making a purchase from
TheUrnStore. Since you gain confidence through knowledge, we’ve taken the time to answer some common but very important questions about our
practices.
Free Shipping Policy
Restrictions to Second and Next Day Air shipping
How to be sure The Urn
Store
Purchases Are Secure
Return Policy
How To Buy Online
Our Privacy Policy
Your Liability For
Unauthorized Charges
How Long Will It Take To
Receive My Order?
Still Hesitant About Using
Your Credit Card On The Internet
Does TheUrnStore.com offer a Warranty?
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How To Be Sure
TheUrnStore Purchases Are Secure
There are two ways to make sure you’re browsing secure pages. Both
Internet Explorer® and Netscape Navigator® indicate secure modes with a
symbol – the image of a closed padlock. You’ll know the information is protected if the closed-lock symbol pops
into view in the lower right- or left-hand corner of your screen while you are
checking out. You can also verify secure pages by checking the address, or URL,
listed on the location bar. If you spot an "s" after the
"http" at the beginning of the address, you know that you are browsing in a secure environment.
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How To Buy
Online
Buying from TheUrnStore is easy and secure. For every item there is a product
order button. This button adds the item to your shopping basket. Putting
something in your shopping basket does not commit you to buying it. After you
put something in your shopping basket, you can choose to place the order
immediately, or continue shopping. Back to Top
Still Hesitant About
Using Your Credit Card On The Internet
Still Hesitant About Using Your Credit Card On The Internet. Not a problem.
TheUrnStore would be happy to take your order and credit card information over
the phone. Simply call us at 1 (219) 326-URNS (8767) Monday through
Friday between 10-4:00 pm CT. If you prefer to
pay by money order, simply send the order information and a money order for the total amount of purchase to:
TheUrnStore.com
PO Box 1868
LaPorte, IN 46352-1868
You can
obtain the total cost of your order without actual completion of the purchasing
process online.
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Restrictions to Second and Next Day Air shipping
***On occasion a package does not arrive as ordered This is not a guaranteed. Most often when packages are In Stock and are sent out Express Delivery they arrive the next business day. There are times when the delivery may not be met. If a service is planned andThere should be time factored into the
NEXT DAY AIR or SECOND DAY AIR delivery orders must be placed before 12:00 pm central time to ship the same day (Monday through Friday only). *Personalization can delay an order's shipment up to 3 days.
All orders are shipped during regular business hours Monday - Friday only.
Every effort is made to ship personalized orders within 1-3 business days (Saturday and Sunday Excluded). If you select SECOND DAY AIR or NEXT DAY AIR your order will ship Monday - Friday as selected after the engraving process of 1-3 business days.
Please call to verify the item is in stock.
Please advise us with a telephone number where you can be contacted.
It is recommended that we are advised of the actual need date.
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Our Privacy
Policy
All of the customer data TheUrnStore request is kept secure and confidential
and is protected against unauthorized access. TheUrnStore does not sell, trade,
rent, lease, or loan personal information about it’s customers to any
third party, period. Back to Top
Your Liability For
Unauthorized Charges
In the unlikely event you feel your credit card information fell into the
wrong hands, federal law limits your liability. Under the Fair Credit Billing
Act of 1975, you can dispute the charges on your account with your credit card
company – and temporarily withhold payment while they investigate the
situation. Even if your creditor disagrees that unauthorized purchases were
made, you’re generally only liable for the first $50 in fraudulent
charges. We are so confident of our secured ordering process that TheUrnStore
will take care of any fraudulent charges up to that first $50 made through us to
your account.
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Standard UPS Ground or USPS Priority Mail (Pendants and Thank You Cards Only) shipping is included with every
purchase within the continental USA. Hawaii and Alaska MUST ship UPS Next Day or Second Day for an additional charge.
UPS Next Day shipping is available on the order form for an additional
charge of $69.95 for the first item plus $20.00 each additional item. (except Hawaii and Alaska, Please call for charges.)
Next Day is the next business day from the day the product is shipped.
UPS Second Day shipping is available on the order form for an additional charge of $34.95 plus $15.00 each additional item (except Hawaii and Alaska, Please call for charges.)
Second Day shipping is the second business day from the day the product is shipped.
If you have special shipping requirements please email us or call us at (219) 326-URNS (8767). We will do everything we can to assist you.
Most purchases are shipped Standard UPS Ground because they offer package insurance
and excellent tracking. We cannot ship orders to a PO, APO, FPO or international
addresses. All Personalized acknowledgment cards are shipped USPS
Priority Mail. We currently ship to all 50 of the United States. We do not
ship to international addresses. Orders for urns, pendants and
thank you cards received by 11:00 am CT will
ship within 24 - 48 hours. Orders for personalized items received by 9:00 am CT will
ship after the 1-3 day engraving process.
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How Long Will It Take
To Receive My Order?
 Click on this map to estimate shipping time for orders shipped via Standard UPS
Ground
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Return
Policy
You may return any non-personalized product in original new) and unused condition, in its original packaging for a
refund, less forwarding shipping cost, and a 15% restocking charge within 10 days of receipt of your order.;
Simply call for
a Return Authorization Number, verify return shipping address and return insured for the full purchase price.
Upon receipt of the merchandise, TheUrnStore.com reserves the right to determine the condition of the urn. It is the costomer's responsibility to insure the item for its full retail value in case item is damaged during transit. We do not accept UPS Collect returns. For your protection we suggest you use UPS or Insured Parcel Post for your return package. Send Returns to:
TheUrnStore.com
4404 West 150 North
LaPorte, IN 46350
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Personalized Products Return Policy
We can only accept personalized items for return if we made a mistake in the
personalization. If you made a mistake when you provided us with the information
for personalization, we will make every effort to help you with a discounted
replacement but can not offer a full and complete refund. For this reason, it is essential to review spellings and dates when placing your order. We will be happy to
send you the complete order as we received it from our secured server should you
need proof of the spellings and dates as we received them from you. Please be
sure to double check all spelling and dates to insure your complete
satisfaction upon ordering.
All refunds will be credited to your Mastercard, Visa or American Express. Other refunds will be by check from TheUrnStore. We can refund
shipping cost only if the return is a result of our mistake or damaged
shipments. Send your return packages to:
TheUrnStore.com
4404 West 150 North
LaPorte IN 46350
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Does TheUrnStore.com offer a Warranty?
*DISCLAIMER OF WARRANTIES*
TheUrnStore.com makes no representations or warranties regarding the cremation urns, cremation jewelery, outer burial containers or other merchandise sold by the website and/or funeral home. The only warranties, express or implied, granted in connection with the products sold by this website and/or funeral home are the express written warranties, if any, extended by the manufacturers thereof. No other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, are extended by the website and/or funeral home.
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