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Answers to Important Questions

It is very important that you feel confident making a purchase from TheUrnStore. Since confidence is gained through knowledge, we’ve taken the time to answer some common but very important questions about our practices.

  • Ground Shipping Policy
  • Restrictions to Second and Next Day Air shipping
  • How to be sure The Urn Store Purchases Are Secure
  • Return Policy
  • How To Buy Online
  • Our Privacy Policy
  • Your Liability For Unauthorized Charges
  • How Long Will It Take To Receive My Order?
  • Still Hesitant About Using Your Credit Card On The Internet?
  • Does TheUrnStore.com offer a Warranty?
  • TSA Air Travel Regulation

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    How To Be Sure TheUrnStore Purchases Are Secure

    There are two ways to make sure you’re browsing secure pages. Internet Edge, Firefox and Chrome indicate secure modes with a symbol – the image of a closed padlock.

    You’ll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out. You can also verify secure pages by checking the address, or URL, listed on the location bar. If you spot an "s" after the "http" at the beginning of the address, you know that you are browsing in a secure environment.

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    How To Buy Online

    Buying from TheUrnStore is easy and secure. For every item there is a product order button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

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    Still Hesitant About Using Your Credit Card On The Internet?

    Not a problem. TheUrnStore would be happy to take your order and credit card information over the phone. Simply call us at 1 (219) 326-URNS (8767) Monday through Friday between 10-4:00 pm CT. If you prefer to pay by money order, simply send the order information and a money order for the total amount of purchase payable to:

    247 W. Johnson Rd.
    LaPorte, IN 46350

    You can obtain the total cost of your order without actual completion of the purchasing process online.

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    Restrictions to Second and Next Day Air shipping

    Not available

    All orders are shipped during regular business hours Monday - Friday only.

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    Our Privacy Policy

    All of the customer data TheUrnStore requests is kept secure and confidential and is protected against unauthorized access. TheUrnStore only uses this information to complete a sale and to improve the use of its website. Customers will not receive e-mails other than ORDER CONFIRMATIONS and ORDER TRACKING information.

    Third-Party Web Beacons: We use third-party web beacons from Turbify to help analyze where visitors go and what they do while visiting our website. Turbify may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. Please see our Privacy Policy for complete details.

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    Your Liability For Unauthorized Charges

    In the unlikely event you feel your credit card information fell into the wrong hands, federal law limits your liability. Under the Fair Credit Billing Act of 1975, you can dispute the charges on your account with your credit card company – and temporarily withhold payment while they investigate the situation. Even if your creditor disagrees that unauthorized purchases were made, you’re generally only liable for the first $50 in fraudulent charges. We are so confident of our secured ordering process that TheUrnStore will take care of any fraudulent charges up to that first $50 made through us to your account.

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    Standard Ground (5-7 Business Days) or USPS Priority Mail (2-3 Business Days for Pendants and Thank You Cards Only )shipping is $15 with every purchase within the continental USA.
    Due to COVID19, product availability may cause delays in shipping. At times, items may be on BACK ORDER.

    If you have special shipping requirements, please call us at (219) 326-URNS (8767). We will do everything we can to assist you.

    Most purchases are shipped Standard FedEx and UPS Ground because they offer package insurance and excellent tracking. We cannot ship orders to a PO, APO, FPO or international addresses. All Personalized acknowledgment cards are shipped USPS Priority Mail. We currently ship to all 50 of the United States. We do not ship to international addresses. Orders for urns, pendants and thank you cards received by 10:00 am CT will ship within 24 - 48 hours. Orders for personalized items received by 9:00 am CT will ship after the 1 - 3 day engraving process.

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    How Long Will It Take To Receive My Order?

    Click on this map to estimate shipping time for orders shipped via Standard UPS Ground

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    Return Policy

    You may return any non-personalized product in original new) and unused condition, in its original packaging for a refund, less forwarding shipping cost, and a 15% restocking charge within 10 days of receipt of your order.

    Simply call for a Return Authorization Number, verify return shipping address and return insured for the full purchase price.

    Upon receipt of the merchandise, TheUrnStore.com reserves the right to determine the condition of the urn. It is the customer's responsibility to insure the item for its full retail value in case item is damaged during transit. We do not accept UPS Collect returns. For your protection we suggest you use UPS or Insured Parcel Post for your return package.

    Send Returns to:
    247 W. Johnson Rd.
    LaPorte, IN 46350

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    Personalized Products Return Policy
    We can only accept personalized items for return if we made a mistake in the personalization. If you made a mistake when you provided us with the information for personalization, we will make every effort to help you with a discounted replacement but can not offer a full and complete refund. For this reason, it is essential to review spellings and dates when placing your order. We will be happy to send you the complete order as we received it from our secured server should you need proof of the spellings and dates as we received them from you. Please be sure to double check all spelling and dates to insure your complete satisfaction upon ordering.

    All refunds will be credited to your Mastercard, Visa or American Express. Other refunds will be by check from TheUrnStore. We can refund shipping cost only if the return is a result of our mistake or damaged shipments.

    Send your return packages to:
    247 W. Johnson Rd.
    LaPorte, IN 46350

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    Does TheUrnStore.com offer a Warranty?


    TheUrnStore.com makes no representations or warranties regarding the cremation urns, cremation jewelry, outer burial containers or other merchandise sold by the online website and/or funeral home. The only warranties, express or implied, granted in connection with the products sold by this online website and/or funeral home are the express written warranties, if any, extended by the manufacturers thereof. No other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, are extended by the online website and/or funeral home.

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    TSA Air Travel Regulation

    We understand how painful losing a loved one is, and we respect anyone traveling with crematory remains. Passengers are allowed to carry a crematory container as part of their carry-on luggage, but the container must pass through the X-ray machine. If the container is made of a material that generates an opaque image and prevents the Transportation Security Officer from clearly being able to see what is inside, then the container cannot be allowed through the security checkpoint. Out of respect to the deceased and their family and friends, under no circumstances will an officer open the container even if the passenger requests this be done. Documentation from the funeral home is not sufficient to carry a crematory container through security and onto a plane without screening. You may transport the urn as checked baggage provided that it is successfully screened. We will screen the urn for explosive materials/devices using a variety of techniques; if cleared, it will be permitted as checked baggage only.

    Some airlines do not allow cremated remains as checked baggage so please check with your air carrier before attempting to transport a crematory container in checked baggage.

    Crematory containers are made from many different types of materials, all with varying thickness. At present, we cannot state for certain whether your particular crematory container can successfully pass through an X-ray machine. However, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material such as wood or plastic that can be successfully X-rayed. We will continue to work with funeral home associations to provide additional guidance in the future.

    Updated information can be found at www.tsa.gov.

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